GW down now? - Guild Wars Forums

angela faye · Mar 22, 2011, 04:38 PM // 16:38

Tried several times, cant log in my GW account or sometimes did log in but cant go any further. Any other ppl have same problem?

Why? · Mar 22, 2011, 04:41 PM // 16:41

i'm on now. try restarting your computer and gw. then try the switches, -repair first.

hopefully just a restart will work.

Braxton619 · Mar 22, 2011, 06:32 PM // 18:32

Try to disable your fw or av. Also try reinstalling GW. Your last resort is reinstalling Windows.

TheGizzy · Mar 22, 2011, 07:19 PM // 19:19

Quote:

Originally Posted by Braxton619

Try to disable your fw or av. Also try reinstalling GW. Your last resort is reinstalling Windows.

I hope no one else is foolish enough to take this kind of advice.

When you're unable to connect to a service like GW - and assuming you can access other websites/games, try checking if it's a local problem (on your end) or a wide-spread problem. Search Google for "traceroute online," to find sites that will ping an IP address from THEIR server - you'll find one in the first few search results. Type in the IP address displayed in the upper left corner of your GW loading screen when it's trying to load you into the outpost.

If the traceroute results show that they can't get a response, it's not an issue on your end - it's on the server side, and you just have to wait it out. Today, it was on GW's end, NOT on the user's end, and all the reinstalling in the world wouldn't have helped matters.

If they DO get a positive response, try rebooting. If that doesn't work, reboot your router and your modem and then reboot your computer again. When rebooting the router and modem, you want to unplug both the power AND the cable - and just leave them unplugged for about 2 minutes. A quick cycle may not be enough, so you might as well just give it the 2 minutes. When reconnecting, boot the modem first, then the router, then your system.

Please don't do something stupid like reinstalling Windows until you have confirmed with certainty that it is on your end, rather than on the server's end. You can do this by a) posting for help here on Guru and/or b) submitting a support ticket to ANet. Using the "Test My Computer" option on the login screen can provide some useful information in a diagnostic .txt file which you can share with ANet... please don't go posting those logs on sites like this, though... not without heavy editing, anyway.

Nor should you be disabling your fire wall or anti-virus if the game has normally run on your system up until now. That may be used as part of a diagnostic process if a game won't connect right after install, or after a major update to the firewall/AV software... but NOT as part of a "the game worked 10 minutes ago and now it doesn't" solution-finding situation.

Shinigami Hades · Mar 22, 2011, 08:59 PM // 20:59

I've been unable to connect for 2 days now. I can log in to my account, but trying to get to an outpost...nothing. Tried the traceroute pinger...here is my result:

Ping 64.25.39.32
Timed out
Destination network unreachable
Timed out
Destination network unreachable
Timed out
Destination network unreachable
Timed out
Destination network unreachable
Timed out
Destination network unreachable
Average time over 10 pings: 0 ms

TheGizzy · Mar 22, 2011, 09:09 PM // 21:09

It's down again - on their end.

It's also possible this was going on yesterday... I haven't been in-game much the last few days, so I don't know for sure.

majoho · Mar 22, 2011, 11:16 PM // 23:16

I can log in just fine, I can't connect to the official wiki though.

Messy · Mar 22, 2011, 11:25 PM // 23:25

I just connected to both the game and the official wiki without a problem.

majoho · Mar 23, 2011, 12:25 AM // 00:25

Guess it's a routing problem of some kind.

EDIT: actually it works now.

famous phil · Mar 23, 2011, 01:19 PM // 13:19

This started for me yesterday and am still having a problem connecting. Can log in, select char, but wont load. Is anyone else still having this problem.

I have a support ticket in to GW They are saying it is either a antivirus/firewall issue. I have disabled all antivirus' and firewall. Still no go.

onerabbit · Mar 23, 2011, 01:31 PM // 13:31

I can log in but cant connect to the shop. Error 220.

**cosyfiep** · Mar 23, 2011, 01:50 PM // 13:50

can log in just fine here .....

Mar 22, 2011, 04:38 PM // 16:38	#1
angela faye Krytan Explorer Join Date: Mar 2007 Profession: R/	GW down now? Tried several times, cant log in my GW account or sometimes did log in but cant go any further. Any other ppl have same problem?

Mar 22, 2011, 11:25 PM // 23:25	#8
Messy huh? Join Date: Jun 2005 Location: Follow the rainbow, make a left and voila Guild: Guildless Profession: R/	I just connected to both the game and the official wiki without a problem. __________________ HABLO ESPA??OL

Mar 23, 2011, 12:25 AM // 00:25	#9
majoho Forge Runner Join Date: Jul 2006 Location: Denmark	Guess it's a routing problem of some kind. EDIT: actually it works now. Last edited by majoho; Mar 23, 2011 at 12:28 AM // 00:28..

Mar 23, 2011, 01:50 PM // 13:50	#12
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	can log in just fine here ..... __________________ where is the 'all you can eat' cookie bar?

Mar 22, 2011, 04:41 PM // 16:41	#2
Why? Frost Gate Guardian Join Date: Oct 2006 Guild: Society Of Souls [Argh] Profession: N/Me	i'm on now. try restarting your computer and gw. then try the switches, -repair first. hopefully just a restart will work.

Mar 22, 2011, 06:32 PM // 18:32	#3
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	Try to disable your fw or av. Also try reinstalling GW. Your last resort is reinstalling Windows.

Mar 22, 2011, 08:59 PM // 20:59	#5
Shinigami Hades Pre-Searing Cadet Join Date: Jan 2008 Profession: W/Mo	I've been unable to connect for 2 days now. I can log in to my account, but trying to get to an outpost...nothing. Tried the traceroute pinger...here is my result: Ping 64.25.39.32 Timed out Destination network unreachable Timed out Destination network unreachable Timed out Destination network unreachable Timed out Destination network unreachable Timed out Destination network unreachable Average time over 10 pings: 0 ms

Mar 22, 2011, 09:09 PM // 21:09	#6
TheGizzy Krytan Explorer Join Date: Oct 2010 Location: A giant mitten Guild: TeAe Profession: E/R	It's down again - on their end. It's also possible this was going on yesterday... I haven't been in-game much the last few days, so I don't know for sure.

Mar 22, 2011, 11:16 PM // 23:16	#7
majoho Forge Runner Join Date: Jul 2006 Location: Denmark	I can log in just fine, I can't connect to the official wiki though.

Mar 23, 2011, 01:19 PM // 13:19	#10
famous phil Ascalonian Squire Join Date: Apr 2008	This started for me yesterday and am still having a problem connecting. Can log in, select char, but wont load. Is anyone else still having this problem. I have a support ticket in to GW They are saying it is either a antivirus/firewall issue. I have disabled all antivirus' and firewall. Still no go.

Mar 23, 2011, 01:31 PM // 13:31	#11
onerabbit Grotto Attendant Join Date: Mar 2006 Guild: Thanks to all the guru [mods]	I can log in but cant connect to the shop. Error 220.